Position Summary
Horizon Manufacturing Group is seeking a motivated, results-driven, and relationship-focused Sales Account Manager to manage existing customer accounts, develop new business opportunities, and drive profitable revenue growth.
The Sales Account Manager serves as the primary relationship owner for assigned customer accounts, ensuring customer satisfaction, identifying opportunities for growth, and aligning customer needs with HMG’s manufacturing capabilities.
This position works closely with Sales leadership, Inside Sales, Engineering, Production, Quality, and other internal departments to develop customer solutions, support successful project execution, and maintain long-term business partnerships.
The ideal candidate is a proactive, organized professional who takes ownership of customer relationships, demonstrates strong business judgment, and consistently follows through on commitments.
Key Responsibilities
Customer Account Management
- Serve as the primary relationship owner for assigned customer accounts.
- Develop and maintain strong, long-term relationships with key customer contacts and decision-makers.
- Understand each customer’s business needs, products, purchasing patterns, and future opportunities.
- Conduct regular customer meetings, account reviews, and follow-up communications.
- Maintain awareness of customer satisfaction, potential concerns, and competitive activity.
- Proactively address customer issues and coordinate internal resources to ensure timely resolution.
- Develop strategies to strengthen customer relationships and improve retention.
- Maintain accurate and current customer account information, contacts, and communication records.
Sales Growth & Business Development
- Drive revenue growth within assigned customer accounts.
- Identify opportunities to increase existing business through additional products, projects, and services.
- Prospect and develop new customer relationships and business opportunities as assigned.
- Identify customer needs that align with HMG’s manufacturing capabilities.
- Develop account growth plans and pursue opportunities that support company revenue and profitability goals.
- Monitor sales trends, customer forecasts, and potential changes in demand.
- Follow up on new business opportunities, quotations, and prospective projects.
- Collaborate with Sales leadership to establish sales targets and account strategies.
- Support customer visits, facility tours, trade shows, and other business development activities.
Customer Projects & Internal Coordination
- Act as the primary commercial point of contact for assigned customer projects.
- Coordinate with Engineering, Production, Scheduling, Quality, Supply Chain, and Inside Sales to ensure customer requirements are understood.
- Communicate customer expectations related to delivery, quality, specifications, and project timelines.
- Participate in new product introductions, customer launches, and project meetings as needed.
- Monitor progress on key customer projects and proactively address potential risks or delays.
- Coordinate resolution of customer concerns, including quality issues, delivery challenges, and product-related questions.
- Ensure customer commitments are realistic and approved by the appropriate internal departments.
- Maintain effective communication between customers and internal teams throughout the customer relationship.